Campground Fan Ambassador - The Gorge Amp.
Job Summary:
WHO ARE WE?
The Gorge Amphitheatre is one of the most iconic outdoor music venues in the world. Located above the Columbia River in Central Washington, The Gorge hosts some of the largest concerts and festivals in North America, welcoming tens of thousands of fans each show day from across the region and around the globe.
The Gorge is operated by Live Nation Entertainment, the world’s leading live entertainment company. Live Nation brings together global leaders in live music, ticketing, and artist touring, producing tens of thousands of concerts and festivals each year for artists and fans worldwide.
At The Gorge, that global scale meets a uniquely demanding local operation. Our events require coordination across venue operations, campgrounds, parking, guest services, safety teams, and production—all in a large, outdoor environment with long show days and high expectations.
WHY WORK AT THE GORGE?
Working at The Gorge means being part of a team that delivers world-class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night.
As part of Live Nation’s Concerts Division, team members at The Gorge are connected to a larger network of venues and tours across the country. Live Nation is proud to be a Great Place to Work® certified company and recognized by People Magazine as one of the “50 Companies That Care.” We are committed to fostering an inclusive, respectful, and high-performance workplace where people can grow, contribute, and take pride in their work.
Live music is what brings us together—but professionalism, accountability, and teamwork are what make The Gorge successful.
THE JOB
The Fan Ambassador is a front-line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.
Key Responsibilities:
Serve as a friendly and approachable point of contact for all campground guests
Greet guests upon arrival and throughout the campground with a positive attitude
Provide accurate information regarding campground rules, amenities, schedules, and event details
Assist with wayfinding and directing guests to campsites, facilities, and key locations
Proactively walk assigned areas to engage with guests and identify needs or concerns
Monitor campground areas for safety, cleanliness, and compliance with campground policies
De-escalate minor guest concerns and escalate issues to supervisors when necessary
Support campground operations as needed, including light cleaning, restocking, or assisting other teams
Encourage a respectful, inclusive, and fun environment for all guests
Qualifications:
Strong customer service and communication skills
Friendly, outgoing, and approachable demeanor
Ability to remain calm and professional in high-energy or stressful situations
Reliable, punctual, and team-oriented
Comfortable working outdoors in varying weather conditions
Ability to stand and walk for extended periods of time
Preferred Skills:
Previous experience in customer service, hospitality, or events
Experience handling guest concerns or conflict resolution
Knowledge of the campground or event environment
Work Environment:
Outdoor setting with high guest interaction
Fast-paced, high-energy environment during events
May include evenings, weekends, and holidays
Physical Requirements:
Ability to walk long distances across campground terrain
Ability to lift up to 25 lbs occasionally
Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)
Key Expectations:
Represent campground leadership with professionalism and positivity
Lead by example in guest service and teamwork
Uphold campground policies while maintaining a guest-first mindset
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$17.13 USD - $20.00 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
