IT Intern - Summer 2026
Summary/Objective
Reporting under the IT Department, the IT Intern is responsible for providing technical and operational support to the IT team while gaining hands-on experience in enterprise technology, user support, and IT operations. This role supports daily IT functions and assists with projects that improve system reliability, security, and user experience.
Essential Functions
Provide first-level technical support to end users for hardware, software, and connectivity issues.
Assist with the setup, configuration, and deployment of laptops, desktops, mobile devices, and peripherals.
Support IT operations by documenting processes, maintaining inventories, and updating system records.
Assist with basic troubleshooting, diagnostics, and resolution of IT incidents under supervision.
Participate in IT projects, including system upgrades, application rollouts, and security initiatives.
Responsibilities & Duties
Respond to IT service requests and incidents via ticketing system, email, or phone.
Install, configure, and maintain Windows and macOS workstations and standard business applications.
Assist with user onboarding and offboarding, including account setup and access provisioning.
Perform routine system checks, updates, and basic maintenance tasks.
Maintain accurate documentation for hardware, software, and IT procedures.
Assist with network connectivity troubleshooting (wired and wireless).
Support audio/visual and conferencing technologies for meetings and events.
Escalate complex technical issues to senior IT staff as appropriate.
Follow IT security policies and best practices to protect company data and systems.
Provide general administrative support to the IT department as needed.
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
