Business Travel Accident Client Manager

Business Travel Accident Client Manager - US

At AIG, we are reimagining the way we help customers to manage risk. Join us as a BTA Client Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Accident and Health

Reporting to the BTA Relationship Manager, this position will develop and execute the sales strategy in accordance with the Business Travel Accident (BTA) and Accident & Health (A&H) frameworks and growth targets. This role has accountability for revenue generation and overall account management for large multinational BTA clients.

The BTA Client Manager is responsible for the management of all aspects of the BTA sales for multinational clients with accountability for pitch development, relationship building, and implementation of best practices. With a strong focus on revenue growth, this role will drive strategies in collaboration with brokers, clients, product teams, and cross-functional partners. Delivering sustainable sales results while continuing to innovate from both solution and client engagement standpoint will define success in this role.

How you will create an impact

Sales:

• Deliver compelling pitches and presentations to brokers and multinational clients.

• Lead RFPs, pitches, and product demonstrations to secure new business.

• Pursue new business through lead generation, strategic networking, and production meetings.

• Articulate the value proposition of AIG’s BTA Assistance Program to brokers and clients.

Account and Broker Relationship Management:

• Serve as the primary point of contact for client inquiries and account management.

• Develop and maintain strategic relationships with key brokers (e.g., Aon, Willis, Marsh) and clients.

• Address client questions and resolve issues to ensure satisfaction and retention.

• Conduct Quarterly Business Reviews (QBRs) with brokers to monitor performance and drive deliverables.

• Review broker surveys and implement actions to improve broker experience.

Business Development and Growth:

• Drive retention, new business, and increased share of wallet in line with service agreements.

• Utilize internal data and broker data to identify growth opportunities.

• Ensure high visibility in broking houses to convert new business opportunities.

• Identify and design opportunities for profitable growth, including schemes, facilities, and joint propositions.

What you’ll need to succeed

Business Development Skills:

• A client-focused salesperson with in-depth understanding of BTA/A&H products and market dynamics; skilled at identifying client needs, customizing solutions, and articulating value propositions to drive sales closures. Strong negotiation prowess; able to handle objections, structure deals, and secure commitments while maintaining long-term client trust.

• A proactive opportunity hunter who excels at lead generation, prospecting, and qualifying potential clients; adept at building and nurturing a robust sales pipeline through targeted outreach, networking, and leveraging data insights to prioritize high-potential accounts and accelerate deal velocity.

• A persuasive communicator who thrives in client presentations and demos, crafting compelling narratives that highlight product benefits and ROI; proficient in adapting messaging to diverse client audiences, from executives to decision-makers, to influence buying decisions and foster upsell opportunities.

• A resilient closer with a track record of meeting or exceeding sales quotas in competitive environments; experienced in managing the full sales cycle, from initial contact to contract signing, while collaborating with internal teams to ensure seamless delivery and client satisfaction post-sale.

• A relationship cultivator who builds enduring partnerships with clients and brokers, conducting regular check-ins, QBRs, and feedback sessions to uncover expansion avenues; skilled at cross-selling and upselling within existing accounts to maximize revenue growth and client loyalty.

Technical Skills & Expertise:

• Extensive experience in insurance sales leadership, including oversight over multiple client segments and regions

• Deep expertise in BTA/A&H programs, broker management, and client pitches

• Knowledge of multinational sales environments

• Strong experience in account management and deal-making acumen

• Knowledge of market opportunities, pipeline management, lead generation, and broker networks

• Established strong relationships with brokers, clients, and intermediaries

• Demonstrated business savvy, analytical, and negotiation skills

Ready to step up to new challenges? We would love to hear from you.

For positions based in NYC, the base salary range is $105,000 to $148,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: :  2026 Benefits Overview

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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