Business Readiness Sr. Program Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an effective Business Readiness Sr. Program Manager, within Business Readiness, with demonstrated project management and leadership experience to contribute toward the success of our technology initiatives.

Business Readiness Sr. Program Manager (BR) is responsible for functional and end-to-end business line testing that ensures quality delivery of PCS and Enterprise initiatives. BR leads testing efforts for a variety of different types of projects including new product launches and services, replacement system integration, business line initiatives, operational efficiency improvements, process reengineering and infrastructure upgrades and deployments.

Responsibilities Include:

• Accountable for planning, orchestrating, and delivering high-quality business line testing for one or more initiatives.
• Provide definition and communication of test strategy within the context of each prioritized Epic.
• Coordinate testing across multiple internal and external systems and teams.
• Participate in story refinement while ensuring all requirements are clear, concise, and testable.
• Review the technical designs proposed by the design team for usability issues and to assure testability, including identification of any environmental needs.
• Chair business line meetings engaging all business representatives are included. 
• Ensure environmental readiness; unique data needs identified and requested within required timeframes, variables setups complete and ready, mail files etc. are planned.
• Identify testing risks and issues, define mitigation plans, and escalate as needed.
• Provide end-to-end testing status, including key risks and issues, and provide input to the formal implementation decision.
• Define and lead post implementation activities ensuring functionality is as expected in production. 
• Participate in monthly overnight releases.
• Participate in occasional ad hoc overnight releases.

Basic Qualifications
- Bachelor's degree or equivalent work experience
-At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling operations projects.

Preferred Skills/Experience

- Extensive knowledge and expertise of Waterfall and Agile methodologies.

- Knowledge and use of generally accepted test management areas such as: strategy, test case definition, defect analysis, traceability.

- Experience managing the quality of projects 18-36 months in duration, with moderate to complex difficulty, and multiple delivery phases.

- Advanced knowledge of test management tools & techniques: Jira, Confluence, Zephyr, Practitest, Bruno, User Story definition in support of Test Scope/Strategy, Test Case definition/readiness, test execution and implementation planning/execution.

- Ability to develop test schedules, review testing plans, track test issues and report on test results.

- Proven experience managing cross functional teams of 4-50 people.

- Expert knowledge of credit card and enterprise systems.

- Master's degree, or equivalent work experience.

- 10 or more years of experience in quality/test management and leadership activities.

- Previous people leader experience a plus

Preferred Competencies

- Leadership Skills:

• Provide direction and vision

• Coach and mentor team

• Exercise sound judgment

• Issue and conflict resolution

- Organizational savvy. Understand stakeholder relationships and inter-project dependencies

- Managerial courage

- Negotiation skills: ability to negotiate win-win agreements

- Understand and address inter-dependencies and distinguish noise from real issues

- Present risks and impacts related to each option and provide recommendations to team

- Effective decision making. Ability to make timely decisions and to take action reflective of business objectives

- Demonstrate adaptability, can-do, confidence, enthusiasm, open minded and personal integrity

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.