Business Onboarding (KYB) Process Lead

We believe that opening a business bank account should be as easy as taking your business online—and we mean easy. Our goal is a seamless, fast, and transparent onboarding experience for every business owner. As our Business Onboarding Process Lead, you’ll ensure that we keep our promise to onboard businesses in 5 minutes or less.

Your expertise will reshape and automate onboarding processes, cut through unnecessary back-and-forth, and give businesses the clarity they need every step of the way. Through this, you’ll help us deliver a delightful user experience, showing entrepreneurs they’ve chosen the right bank for their financial journey.

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Take ownership:
As the Business Onboarding Process Lead, you’ll own the processes that make it possible for companies to get started right away. Specifically, you’ll be in charge of:

• Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%.

• Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification.

• Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance

• Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding