Business Associate

Chennai April 12, 2026 Full Time

Roles

Maintain The SLA metrics for tickets raised by partners and ensure good partner experience.
Formulating and executing strategies to ensure the targeted growth.
Responsibility of handling the field team.
Gather market and competitive intelligence from various sources and create actionable insights.
Guide the team to achieve the organizational goals
Manage team and ensure target delivery through team.
Enhance the team skills toward the growth path in the organization.
Use data to analyze identify the process gaps for the improvement of the business numbers.
Ensure smooth flow with the team and gather real-time feedback regarding the business impacts.
Process improvement and feedback on the process

Skills

Ability to train, coach and support the team members
Good team management skills
Good Communication Interpersonal Skills
Should be extremely good in making reports, interpreting them and driving insights out of the same
High ownership and responsiveness at all times
Highly efficient in excel skills
Basic knowledge of SQL
Strong numerical and analytical skill