Business Analyst - Insurance
Company Details
Berkley Human Services, a Berkley Company, is devoted to meeting the needs of Human Services organizations. Our property and casualty solutions support the unique operational aspects of social service providers nationwide. Since 1989, our program has continued to evolve to support both nonprofit and for-profit organizations including childcare centers, group homes, counseling services, and community-serving associations.
Responsibilities
The Business Analyst serves as a strategic and tactical link between business partners and technology teams. This role drives the design, development, enhancement, and implementation of systems and reporting solutions that support organizational goals. The BA provides product and process expertise, leads requirements definition for high‑visibility initiatives, ensures quality and functionality of applications, and advances continuous improvement across business systems.
- Collaborate with business partners across multiple Operating Units to gather and refine business requirements for system and reporting needs.
- Develop clear business specifications for application enhancements, system changes, and business reports.
- Facilitate requirement discussions and support design sessions with business and technology teams.
- Assist in systems development activities by translating business needs into actionable, well‑defined documentation.
- Support the implementation of new or updated application systems by coordinating testing, validating functionality, and ensuring business readiness.
- Analyze business issues and assist in developing system-based solutions to improve workflow or address inefficiencies.
- Maintain accurate documentation of systems, processes, and program logic for ongoing reference and support.
- Perform quality assurance reviews to ensure systems, reports, and programs perform as designed; assist with unit testing as needed.
- Configure and maintain application system tables, ensuring proper setup to support accurate processing.
- Assist with IT SOX Testing.
- Generate reports for business partners and provide guidance to users who develop their own reporting outputs.
- Troubleshoot system or reporting issues, identifying root causes and supporting resolution activities.
- Provide end‑user training to ensure effective adoption and use of systems and tools.
May perform other functions as assigned
Qualifications
- 3–5 years of property and casualty (P&C) insurance experience.
- Minimum of 2 years’ experience as a Business Analyst.
- Experience with full lifecycle delivery of technology or reporting solutions.
- Strong sense of ownership, urgency, and follow‑
- Ability to work collaboratively with diverse stakeholders and maintain strong working relationships.
- Excellent oral and written communication skills, with the ability to translate technical information for business audiences.
- Demonstrated ability to work effectively in a fast‑paced, innovative environment and achieve stretch goals.
- Ability to independently learn new technologies and adapt to evolving business processes.
Education:
Bachelor’s Degree in a business or information systems related major or equivalent work experience.
