Business Analyst
About the Role
We are looking for a Business Analyst to join our Global Vendor Risk Management (VRM) team. This role sits within the Technology & Process Management function and plays a key role in ensuring vendor risk processes, systems, and data operate accurately, efficiently, and in compliance with internal policies and regulatory requirements.
This is not a traditional Business Analyst role. The position is fully focused on Vendor Risk Management operations, combining system support, data analysis, documentation, testing, and project participation. The ideal candidate enjoys detail‑oriented work, structured processes, and taking ownership in a fast‑paced, high‑impact environment.
What You’ll Do
- Maintain and audit accurate Vendor Risk Management data within ServiceNow, ensuring data quality, consistency, and compliance
- Perform routine data audits, identify discrepancies, and partner with stakeholders to resolve issues
- Develop, update, and maintain process documentation, including SOPs, procedures, user guides, and job aids
- Support and participate in VRM projects and initiatives, owning assigned tasks and deliverables
- Assist with system and process testing, including enhancements and upgrades, documenting results and validating outcomes
- Support onboarding and training of new team members and end users
- Act as a subject matter expert for VRM processes and supporting systems
- Use analytical tools (primarily Excel) to extract, analyze, and report data
- Contribute to efficiency improvements, including the use of AI or automation tools where applicable
What We’re Looking For
- Bachelor’s degree in Business, Information Systems, Risk Management, Finance, or a related field (or equivalent experience)
- Experience working with enterprise systems or workflow tools (ServiceNow is a strong plus, but not required)
- Understanding of Vendor Risk Management, Third‑Party Risk Management, compliance, or risk‑related environments
- Strong attention to detail and data accuracy mindset
- Experience creating and maintaining structured documentation (SOPs, procedures, manuals, guides)
- Ability to manage multiple tasks and priorities simultaneously
- Strong analytical skills and proficiency with Excel, Word, and PowerPoint
- Self‑motivated, able to work independently with minimal supervision
- Strong written and verbal communication skills in English
- Openness to learning new systems and continuously improving processes
Nice to Have
- Hands‑on experience with ServiceNow (especially GRC or similar modules)
- Experience supporting audits or compliance‑driven programs
- Exposure to AI‑enabled tools or automation initiatives
- Background in insurance, financial services, fintech, or consulting
Why Join Us
- Join a small, specialized global team with high visibility and impact
- Gain deep expertise in Vendor Risk Management and enterprise risk operations
- Work in a collaborative, trust‑based environment with high autonomy
- Opportunity to influence process improvements and system enhancements
- Competitive compensation and comprehensive benefits
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
