Broker Support Representative - Part-time
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
This role exists to ensure brokers receive accurate, timely, and compliant support across operational, administrative, and billing activities. You play a critical role in protecting data quality, supporting regulatory obligations, and maintaining trusted broker relationships in a fast‑paced and evolving environment where priorities can shift. This is a part-time position, working 21 hours per week.
What You’ll Do
- Act as a reliable point of contact for broker enquiries, providing clear and accurate responses within agreed service levels
- Resolve routine broker queries independently while identifying and escalating more complex or higher‑risk issues appropriately
- Process broker requests such as enrolments, amendments, and cancellations with a strong focus on accuracy and compliance
- Maintain complete and up‑to‑date broker and client records across multiple systems, ensuring data integrity at all times
- Work closely with internal teams to support billing queries, reconciliations, and issue resolution where applicable
- Identify recurring issues or process gaps and contribute ideas that support service quality and operational improvements
- Follow work through to completion, balancing multiple priorities and responding effectively to time‑sensitive work
What You’ll Bring
- Experience in an administrative, operations, broker support, or customer service environment
- A consistent focus on accuracy, quality, and meeting regulatory or governance standards
- Confidence managing multiple tasks while maintaining attention to detail
- A professional and customer‑focused approach when working with internal and external stakeholders
- GCSEs (or equivalent) including English and Mathematics
Skills
Soft Skills
- Clear and professional verbal and written communication
- Problem‑solving and analytical thinking
- Adaptability in changing priorities and evolving processes
- Ownership, accountability, and follow‑through
- Collaboration and respectful relationship‑building
Technical / Functional Skills
- Competent use of Microsoft Office tools, including Outlook, Word, and Excel
- Ability to work across operational systems and maintain accurate records
- Understanding of service level expectations and data quality standards
Nice to Have
- Experience working in a regulated environment
- Knowledge of broker support, billing, finance, insurance, or enrolment processes
- Awareness of operational risk, controls, or audit requirements
- Exposure to FCA‑regulated or compliance‑driven settings
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
