Branch Operations Support I
SUMMARY:
Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system. This role provides operational support for all internal employees and external customers. The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries, forwarding requests to the appropriate department, and connecting external customers with their local branch.
JOB DUTIES
• Provides a high level of customer service with internal and external customers.
• Assists with the design, testing, and implementation of new systems.
• Identifies customers’ needs, clarify information, research issues and provide solutions and/or alternatives.
• Works with IT Departments to enhance current and future Motion Systems.
• Follows communication procedures, guidelines and policies.
• Communicates efficiently with other departments to provide solutions.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Supports implementation and on-going Management system updates.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and zero (0) to two (2) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
• Ability to multi-task, set priorities and manage time effectively.
• Ability to express value for the opinions of others and encourage collaboration.
• Demonstrates planning and organization skills. Able to create and work within a structure that defines, documents, and reports on the progress of a project.
• Demonstrates initiative to step up and put in extra effort.
• Proficient in Microsoft Office (Emphasis on PowerPoint and Excel).
• Strong problem solving and analytical skills.
• Strong phone and verbal communication skills along with active listening skills.
• Ability to speak Spanish / French a plus but not required
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
