BizOps Engineer I
- The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving
- Responsibilities Participate in 24x7 shifts
- Monitor the stability of our infrastructure with various tools
- Handle incident response, troubleshooting and fix for various servers/services
- Handle escalations as per policies/procedures
- Communicate clearly on tickets, phone calls made to the teams about various issues
- Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues
- Exhibit a sense of urgency to resolve issues
- Ensure SLAs and Operational standards are met
- Contribute to operations runbooks and documentation
- Ensure smooth handoffs between shifts
- Prepare daily, weekly, and monthly reports
- Skills Strong analytical skills and a desire to learn new concepts and technologies and apply them
- Strong attitude to take ownership and responsibility for the production servers/services
- Familiar with supporting a production application and incident management
- Understanding of infrastructure and application performance monitoring tools
- AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM
- Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), startup scripts, sudo, selinux, audit logging
- Good to have experience on monitoring tools like Dynatrace, Splunk Good to have knowledge of Docker and Kubernetes Good to have knowledge of scripting languages
- Fundamentals: Basic Networking Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
