Bilingual Customer Service & Order Management Associate DIRECT HIRE
RemX is hiring a Bilingual Customer Service & Order Management Associate for a direct-hire opportunity with a well-established organization in Dallas, NC. This role supports customer orders from entry through invoicing while partnering with Supply Chain, Warehouse, Finance, and Account Management teams to ensure accurate and timely fulfillment.
Location: Dallas, NC
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay: $50,000–$60,000 annually (DOE)
Type: Full-Time | Direct Hire
Responsibilities
- Enter and manage customer orders in the ERP system
- Respond to customer inquiries regarding orders, pricing, and availability
- Confirm product availability and coordinate with Supply Chain on back orders
- Work with Account Management to ensure order accuracy
- Handle invoicing and close completed orders
- Track and route customer issues to appropriate departments
- Support shipping issue resolution with warehouse teams
- Maintain accurate customer records and documentation
Qualifications
- 3+ years of customer service or order processing experience
- Fluent in English and Spanish (required)
- Bachelor’s degree preferred or equivalent experience
- Strong organizational, communication, and problem-solving skills
- Experience with ERP/order management systems
- Proficiency in Microsoft Office
