Benefits Systems Analyst (AI / ServiceNow)

The Benefits Systems Analyst supports the administration, accuracy, and optimization of employee benefits programs across the University of North Carolina System. This position serves as the functional subject-matter expert for benefits-related processes within the institution's HRIS (e.g., Banner, PeopleSoft, or other UNC System platforms), benefits enrollment platforms, and case management system, ensuring compliance with UNC System Office policies, State of North Carolina regulations, and federal requirements. The role is critical in supporting faculty, EHRA non-faculty, SHRA staff, temporary employees, and graduate assistants across a complex higher-education environment. The Benefits Systems Analyst is responsible for supporting and maintaining the Benefits Services Center operating systems, ensuring accurate administration of benefit programs and compliance with regulatory requirements. This role serves as the functional expert for building benefits modules within the technology-based platforms (e.g. Service Now) and oversees system configuration, data integrity, data analytics reporting and analysis, and integrations with external benefit providers. The position analyzes, designs, and implements system processes to support the BSC's administration of medical, supplemental health, retirement, well-being programs, special leaves, and other benefit programs for faculty, staff, and student employees. The Benefits Systems Analyst conducts routine audits, manages electronic data interfaces, coordinates and assists with open enrollment system activities, and provides advanced troubleshooting for system and data issues. The position collaborates closely with internal and external stakeholders and vendors to optimize system performance, resolve discrepancies, and enhance user experience in ServiceNow.