Benefits Analyst

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Benefits Analyst plays a key role in shaping an exceptional employee experience by designing, analysing, and managing benefit programs that are competitive, cost-effective and compliant.

This role collaborates with vendors and internal teams to leverage data insights, improve processes, and enhance program performance.

The Benefits Analyst also serves as a trusted advisor for employees, ensuring clear communication, education, and support to help them maximise their benefits. Through these efforts, the role contributes to a positive, people-focused culture and supports the organisation’s overall success.

What we are looking for

• The Benefits Analyst plays a key role in shaping an exceptional employee experience by designing, analysing, and managing benefit programs that are competitive, cost-effective and compliant.
  
  This role collaborates with vendors and internal teams to leverage data insights, improve processes, and enhance program performance.
  
  The Benefits Analyst also serves as a trusted advisor for employees, ensuring clear communication, education, and support to help them maximise their benefits. Through these efforts, the role contributes to a positive, people-focused culture and supports the organisation’s overall success.
• Job Description

  KEY responsibilities

  Benefits Strategy & Governance

  • Manage and oversee employee benefits programs across the countries in APAC & India, ensuring alignment with company objectives, competitiveness, and cost-effectiveness.
  • Evaluate and benchmark existing benefits offerings to maintain market competitiveness and support talent attraction and retention.
  • Ensure all programs comply with statutory and regulatory requirements in each country of operation.
  • Partner with internal stakeholders to align benefits strategy with overall HR and business goals.

  Program Administration & Operations

  • Administer employee benefits, including enrollments, changes, and terminations, within HRIS systems with accuracy and efficiency.
  • Maintain detailed and accurate records, reports, and documentation to support audits and internal compliance.
  • Monitor plan utilization and claims data to identify trends, risks, and opportunities for improvement.
  • Coordinate renewals and implementations to ensure seamless program transitions.

  Vendor & Broker Management

  • Collaborate with insurance carriers, brokers, and third-party vendors to negotiate rates, renewals, and plan enhancements.
  • Manage vendor relationships to ensure service quality, performance, and adherence to contractual agreements.

  Employee Experience & Communication

  • Act as a knowledgeable advisor to employees, providing guidance and support on benefits-related inquiries.
  • Serve as a liaison between employees and providers to resolve complex benefit issues effectively and empathetically.
  • Develop and deliver engaging benefits communication materials, presentations, and education sessions to enhance employee understanding and engagement.

  Data Analysis & Continuous Improvement

  • Analyze benefits data, utilization reports, and employee feedback to identify opportunities for program optimization.
  • Recommend and implement process improvements to increase efficiency, accuracy, and employee satisfaction. Advise HR, leadership, and employees on benefits program interpretation, policies, and practices.

  KNOWLEDGE & ATTRIBUTES

  • Strong understanding of APAC & India benefits regulations and compliance requirements across multiple countries.
  • Working knowledge of core employee benefits programs, including healthcare, life assurance, disability, pension, and wellness plans.
  • Familiarity with local employment legislation in APAC & India related to employee benefits and social security.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Excellent verbal and written communication skills, with the ability to present clearly to small and large groups.
  • Professional, solution-oriented, and able to manage multiple priorities effectively in a fast-paced environment.
  • Strong interpersonal skills with the ability to work collaboratively in a cross-functional, multicultural team.
  • Demonstrates integrity, reliability, and consistent attendance to support business needs.

  ACADEMIC QUALIFICATIONS & CERTIFICATIONS

  • Bachelor’s degree or equivalent in Human Resources, Business Administration, or a related field.
  • Relevant Total Rewards related certifications required.  

  REQUIRED EXPERIENCE

  • 2+ years of progressive experience in benefits administration.
  • Moderate knowledge of benefits practices, regulatory requirements, and emerging trends.
  • Proven experience managing vendor relationships and negotiating contracts.
  • Excellent analytical skills with the ability to interpret benefits data and market insights.
  • Strong communication, influencing, and stakeholder management skills.
  • Good analytical skills with the ability to interpret benefits data and market insights.
  • Detail-oriented with a focus on quality and continuous improvement.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experienced in HRIS or benefits administration systems.

  PHYSICAL requirements

  • Primarily sitting with some walking, standing, and bending.
  • Able to hear and speak into a telephone.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments

  Work conditions & other requirements

  • This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment.
  • Must have flexible work schedule to accommodate across global business hours
  • Travel will be required, up to 10%.

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Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.