Emergency Medicine Practice Manager

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a full-time Practice Manager to join our experienced Emergency Medicine & EMS team in Springfield, MA.

RESPONSIBILITIES: The Practice Manager of Emergency Medicine and EMS serves as a key operational leader and trusted partner to clinical and executive leadership. Reporting to the Program Director, you’ll help drive the daily operations and long-term strategy for both the Emergency Medicine Division and our Prehospital & Disaster Medicine programs.

You won’t just manage processes—you’ll design and improve them. From optimizing workforce strategy to strengthening EMS partnerships, your work will directly influence patient care, operational performance, and employee engagement across the system.

Lead Operations & Strategy

• Partner with senior leaders, including the Vice Chair of Clinical Operations and Program Director, to execute strategic initiatives
• Oversee multidisciplinary operations across emergency medicine and prehospital environments
• Support service-line growth, innovation, and performance improvement

Drive Workforce Excellence

• Manage complex provider scheduling, clinical hours tracking, and staffing models
• Develop network-wide staffing projections and FTE allocation strategies
• Oversee per diem and Flex Pool workforce deployment

Enhance Onboarding & Credentialing

• Lead onboarding for new providers and staff
• Serve as the primary liaison to the Medical Staff Office to ensure efficient credentialing

Strengthen Financial & Operational Performance

• Support budget development, variance analysis, and cost optimization
• Use dashboards and analytics to identify trends and opportunities
• Lead Lean-based process improvement initiatives

Oversee Prehospital & EMS Operations

• Collaborate with EMS agencies and external partners
• Manage operational performance within prehospital and disaster medicine programs
• Strengthen stakeholder relationships across the care continuum

Champion Collaboration & Governance

• Partner with HR, Finance, and administrative teams to ensure alignment
• Lead policy development and ensure compliance with system goals
• Support leadership with executive-level reporting and analysis

SCHEDULE:

• Full-time
• Monday through Friday

LOCATION:

• 759 Chestnut St
• Springfield, MA

QUALIFICATIONS: 

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• 3–5 years of progressive management experience in emergency medicine or clinical operations
•  Master’s degree (MHA, MBA, MPH), preferred
• Experience with practice management, billing/coding, workforce scheduling, or EMS operations

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer