Backend Executive
Preferred Experience:
- Back office
- Customer Service or similar transaction processing
Job Role & Responsibilities:
- The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
- Consulting Skills, Client Knowledge, and Client Service.
- Prioritizes work as required to effectively respond to client needs.
- Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion.
- Ensures knowledge of client plan provisions and supporting documentation is current and updated.
- Follows all predefined procedures, adheres to all the process guidelines, and ensures that performance parameters are met and/ or exceeded against SLA targets.
- Participates & contributes to daily huddles and status meetings.
- Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
- Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
- Delivers on new/ ad-hoc tasks to meet client/ internal goals promptly.
- Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities.
- Creates/ updates SOP where and when required. Work with other supporting groups to enhance procedures and eliminate wastage.
Preferred candidate profile
- Strong communication skills in English.
- Comfortable wtih US shift.
