Back Office Executive

Job Role & Responsibilities:

• The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
• Consulting Skills, Client Knowledge, and Client Service.
• Prioritizes work as required to effectively respond to client needs.
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion.
• Ensures knowledge of client plan provisions and supporting documentation is current and updated.
• Follows all predefined procedures, adheres to all the process guidelines, and ensures that performance parameters are met and/ or exceeded against SLA targets.
• Participates & contributes to daily huddles and status meetings.
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
• Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence.