_{The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.}

SUMMARY

The Automobile Warranty Claims Analyst is responsible for reviewing, processing, and managing warranty and after-sales claims to ensure compliance with company policies and OEM standards. This role serves as a key liaison between OEM teams, dealers, customers, and suppliers to ensure efficient resolution of claim issues.

JOB DESCRIPTION RESPONSIBILITIES:

• Report to the Warranty Manager and support daily warranty and claim processing activities in compliance with company policies and OEM requirements.
• Serve as a point of contact between internal teams, OEMs, and suppliers to facilitate claim submission, status tracking, and issue resolution.
• Act as a liaison with Headquarter Aftersales team to ensure alignment with the latest policies and requirements, and support coordination and follow-up on high-value or critical claims.
• Maintain accurate and up-to-date claim data in the internal system, ensuring completeness and proper documentation.
• Prepare regular reports on claim status, including claim volume, aging, approval rate, and reimbursement tracking.
• Follow up on pending or rejected claims by coordinating with relevant parties to ensure timely resolution and payment recovery.
• Support supplier-related claims by verifying documentation and assisting with submission and tracking processes.
• Work closely with cross-functional teams (Service, Finance, Quality, Engineering) to ensure claim accuracy and process efficiency.
• Ensure all claim activities comply with internal procedures, audit requirements, and documentation standards.

TRAVEL

• Travel is NOT expected for this

EDUCATION AND QUALIFICATIONS

Basic Skills Required:

• Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Fluent in English and Mandarin Chinese (written and verbal).
• Bachelor’s degree in automotive technology, Engineering, or related field preferred (or equivalent experience).
• 1-2 years of warranty claim experience, preferably in the commercial automobile (bus/truck) industry.
• Analytical Skills: Ability to interpret complex warranty contracts and guidelines.
• Proficiency in data analysis and reporting tools (Excel, Power BI).
• Excellent written and verbal communication
• Detail-oriented with strong data accuracy awareness.

Preferred Skills:

• Knowledge of vehicle systems (e.g., drivetrain, electrical, HVAC, suspension).
• Experience working with OEMs, dealers, or automotive service.
• Familiarity with after-sales claims processing systems or work order platforms.
• Software Proficiency: Experience with claims management systems and, occasionally, inventory software such as CRM (Customer Relationship Management) system.

WORK TYPE

• Full-time

WORK LOCATION

• Pasadena CA (On-site)

PAY RANGE

• $70,500 - $80,000 per year

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

BENEFITS

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.