Associate_Finance_Managed Services- Hyderabad
Responsibilities:
Project Execution:
- Ensure timely and accurate execution of project deliverables in line with client expectations
- Track and maintain key project metrics, ensuring alignment with project goals and timelines
- Coordinate with Project Managers and Team Leads to drive process improvements and resolve operational issues
- Handle client queries independently and provide prompt, effective resolutions
- Conduct process walkthroughs and deliver knowledge transfer (KT) sessions to junior team members
- Perform thorough review of deliverables and create RCA documentation
- Support the Project Manager in various project management activities, including reporting, documentation, and stakeholder communication
Client Interaction:
- Serve as a reliable point of contact for client communications related to day-to-day project activities
- Maintain a professional and responsive approach in addressing client needs and concerns
- Build trust and rapport with client stakeholders through consistent and high-quality service delivery
Process & Performance Management:
- Contribute to the development and documentation of business processes and standard operating procedures (SOPs)
- Monitor service level agreements (SLAs) and assist in preparing performance reports
- Identify opportunities for operational efficiency and recommend actionable improvements
Mandatory skill sets:
- Strong understanding of business processes, particularly Procurement / Source to Pay operations
- Proficiency in MS Office and Google Workspace (G-Suite) tools
- Strong verbal and written communication skills
- Experience in process documentation and SOP writing
- Familiarity with SLA tracking and reporting
- Strong analytical skills, especially in budgeting, forecasting, and spend management
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment
- A collaborative mindset with a focus on continuous learning and improvement
Preferred skill sets:
- Basics of SQL and query writing
- Dashboarding capabilities using Power BI / Data Studio