Associate Systems Engineer (SaaS Operations)
You will be a part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows systems, and have scripting experience. This role focuses on resolving support cases submitted by our partners and customers. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. Some of the things you'll be doing include…
Incident management. Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met
Administering and maintaining Acumatica SaaS Deployment lifecycle operations
Assist in operating and maintaining AWS environments following standard procedures
Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores
Provide level 2/3 support for customer/partner initiated issues
Identify systems deficiencies and recommend solutions
Document forecasts, plans and resolutions for on-going and future reference
Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement
Bachelor’s degree in Information Technology, Computer Science or equivalent
At least 2+ years’ experience in administration of Windows environments
At least 2+ years’ experience in basic scripting
At least 1+ years’ experience in relational databases, preferably using MS SQL
At least 1+ years’ experience in managing websites, preferably using IIS
Willingness to adhere to and analyze standards/procedures for workflow and change management.
Excellent Troubleshooting skills, extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect.
Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment
Experience with Accounting, ERP, or other business management software is a plus.
Willing to work Tuesday to Saturday, starting at 4:30 AM (Nov–Mar) and 3:30 AM (Mar–Nov)
- Industry competitive salary
- Comprehensive Health & Life insurances
- Hybrid working
- Office lunch
- Exposure to working with distributed global teams
- Paid paternity leave
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].
