Associate Solution Architect 103937

Position Overview Our Product Solution Architect work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are everaged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential. Responsibilities Our Product Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency. As a Solution Architect, you will be responsible for: Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions Identifying customer needs and presenting product specific solutions in various business opportunities Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products. Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace. Identifying, assessing, mitigating risks arising from variety of situations includi