Associate Product Analyst
Our world is transforming, and PTC is leading the way
?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity
With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of todays new technology to drive digital transformation
Check out our global headquarters in the Bostons Seaport district
ptc
co/2N3f50u4XIn
Associate Product Analyst
PTCis looking for talented, enthusiastic, and career-minded individuals to join our Core Software Operations and Support (SO&S) team where you will have the opportunity to work with PTCs Product Lifecycle Management (PLM) Product Line
As part of global SO&S team, you will provide support for PTC's Windchillbased PLM environments which can be either SaaS or hosted or on-premises
Your will analyze and investigate technical issues to develop professional assistance and solutions that meet the highest quality standards
The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment
To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting best customer service experience
What we offer to you
A challenging, dynamic environment where you will be dealing with our most prestigious clients
High motivation for stronger career path and self-development opportunities in an international company
Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program
Working in a multicultural and global team
Competitive salary and other benefits
Day-To-Day:
Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink, Windchill ProjectLinketc
) Utilize PTCs case management tool i
e
Salesforce to log issues, track associated status and related activities
The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment
To do so, you provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience
Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc
) Create and publish knowledge articles and related resources for PTCs customers, partners and employees
Candidate shall demonstrate willingness to be proactive as well as to independently own and take on new challenges
Identify and recommend product and support training opportunities for the team
Provision of our ITIL-based services with the aim of continuous quality improvement (As part of ISO 9001:2015 Quality management practices
) Primary working hours will be in Europe or North America hours as required
Preferred Skills and Knowledge:
Requirements Non-Technical:
A strong capacity and desire to develop personalized customer service with highly effective communication skills
The candidate is expected to understand and relate to customersneeds while effectively managing customer expectations
A strong background in technical and customer support is desired
The ability to effectively manage multiple urgent issues in parallel The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations The desire to learn new skills, coach, mentor, and train peers throughout the organization
The ability to work with teammates in a collaborative manner to achieve a mission
Presentation skills to prepare and present to large or small groups on technical and functional topics
Requirements Technical:
Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases (for e
g
Oracle 19 or MS SQL Server), Operating Systems (for e
g
Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i
e
Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc
) Exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc
Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases
Basics Object-Oriented programming background preferably in Java
An understanding of web and web services development including use of RESTful APIs, HTML and XML is preferred
Able to produce audience-appropriate technical communications with management, support personnel, and the customers
Preferred Experience:
0-1 yearsexperience with practical knowledge in a related support services field that comprises of technical and soft skills
Basic Qualifications:
Bachelors degree in computer science, Information Systems, Statistics, Mathematics, or similar fields
Experience working with technically diverse teams
Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects
Other international languages such as German, French or other EU languages is a plus
Why PTC
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle
Our team is passionate and committed
We are driven by innovation and value our work-life balance
Check out what its like to work at PTC at
We believe that diversity of experience and background leads to better ideas and a stronger company
We encourage everyone to bring their unique perspectives to our team
We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career
PTC benefits are among the most competitive in the industry
While your salary is the major component of your compensation, you also receive a competitive benefits package including:
Retirement Savings Plan
Employee Stock Purchase Plan (ESPP)
Healthcare insurance
Birthday Day-off
Tuition Reimbursement (Canada, India, Israel, US)
Holiday Pay
Employee Referral Program
Management, Employee Training, Self-Development
Other region-specific benefits
"We stand at the frontier of a new age of innovation, where the industrial revolution is colliding head on with the digital revolution
" Neil Barua, CEO, PTC
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws
Review our Privacy Policy here
"
Show more Show less
?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity
With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of todays new technology to drive digital transformation
Check out our global headquarters in the Bostons Seaport district
ptc
co/2N3f50u4XIn
Associate Product Analyst
PTCis looking for talented, enthusiastic, and career-minded individuals to join our Core Software Operations and Support (SO&S) team where you will have the opportunity to work with PTCs Product Lifecycle Management (PLM) Product Line
As part of global SO&S team, you will provide support for PTC's Windchillbased PLM environments which can be either SaaS or hosted or on-premises
Your will analyze and investigate technical issues to develop professional assistance and solutions that meet the highest quality standards
The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment
To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting best customer service experience
What we offer to you
A challenging, dynamic environment where you will be dealing with our most prestigious clients
High motivation for stronger career path and self-development opportunities in an international company
Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program
Working in a multicultural and global team
Competitive salary and other benefits
Day-To-Day:
Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink, Windchill ProjectLinketc
) Utilize PTCs case management tool i
e
Salesforce to log issues, track associated status and related activities
The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment
To do so, you provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience
Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc
) Create and publish knowledge articles and related resources for PTCs customers, partners and employees
Candidate shall demonstrate willingness to be proactive as well as to independently own and take on new challenges
Identify and recommend product and support training opportunities for the team
Provision of our ITIL-based services with the aim of continuous quality improvement (As part of ISO 9001:2015 Quality management practices
) Primary working hours will be in Europe or North America hours as required
Preferred Skills and Knowledge:
Requirements Non-Technical:
A strong capacity and desire to develop personalized customer service with highly effective communication skills
The candidate is expected to understand and relate to customersneeds while effectively managing customer expectations
A strong background in technical and customer support is desired
The ability to effectively manage multiple urgent issues in parallel The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations The desire to learn new skills, coach, mentor, and train peers throughout the organization
The ability to work with teammates in a collaborative manner to achieve a mission
Presentation skills to prepare and present to large or small groups on technical and functional topics
Requirements Technical:
Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases (for e
g
Oracle 19 or MS SQL Server), Operating Systems (for e
g
Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i
e
Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc
) Exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc
Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases
Basics Object-Oriented programming background preferably in Java
An understanding of web and web services development including use of RESTful APIs, HTML and XML is preferred
Able to produce audience-appropriate technical communications with management, support personnel, and the customers
Preferred Experience:
0-1 yearsexperience with practical knowledge in a related support services field that comprises of technical and soft skills
Basic Qualifications:
Bachelors degree in computer science, Information Systems, Statistics, Mathematics, or similar fields
Experience working with technically diverse teams
Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects
Other international languages such as German, French or other EU languages is a plus
Why PTC
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle
Our team is passionate and committed
We are driven by innovation and value our work-life balance
Check out what its like to work at PTC at
We believe that diversity of experience and background leads to better ideas and a stronger company
We encourage everyone to bring their unique perspectives to our team
We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career
PTC benefits are among the most competitive in the industry
While your salary is the major component of your compensation, you also receive a competitive benefits package including:
Retirement Savings Plan
Employee Stock Purchase Plan (ESPP)
Healthcare insurance
Birthday Day-off
Tuition Reimbursement (Canada, India, Israel, US)
Holiday Pay
Employee Referral Program
Management, Employee Training, Self-Development
Other region-specific benefits
"We stand at the frontier of a new age of innovation, where the industrial revolution is colliding head on with the digital revolution
" Neil Barua, CEO, PTC
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws
Review our Privacy Policy here
"
Show more Show less
