Associate Director, Desktop Engineering and Security

Job Title: Associate Director, Desktop Engineering and Security

Department: Information Technology

Reports To: Director, Desktop Support

FLSA Code: Non-Exempt

Estimated Salary: $110,000 - $115,000 

Job Summary:

Cohen and Steers is currently seeking a highly motivated Desktop Engineer in the IT Infrastructure department, in the NY office.  The Desktop Engineer will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

• Maintaining our Desktop environment as it relates to device management, imaging, group policy, etc.
• Respond to telephone calls, emails and personnel requests for technical support as needed
• Provide high level desk-side and telephone support resolving day-to-day technical issues for 300+ users within our New York office, 3 global offices and 50 remote users as needed
• Participate in a rotating on-call after hours/weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
• Dealing directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis
• Assist with process testing, data migration, system integration and deployment to the end user
• Maintain and track production related bugs and communicate status to business users, management and team
• Provide overnight/weekend testing support for the desktop environment/systems, as the need arises

Minimum Requirements:

• 5 – 8 years of experience in technology support within the financial industry
• Strong analytical thinking and problem-solving skills and ability to work both independently and as part of a team
• Excellent verbal and written communication skills is a must
• Experience with the usage and management of the Microsoft Office Suite and Microsoft 365
• Experience with device management (mobile and desktop) and utilizing Intune and SCCM for both imaging and patch management. Tanium experience is a “nice to have” as well.
• Experience with GPO management as it pertains to the Desktop environment
• Experience with Management and Support of a Citrix VDI and Xenapp Environment (on premises and DAAS)
• Experience with Security tools as they pertain to the Desktop environment and managing/building policies for those tools (Defender, CASB, CIS Benchmarking etc.)
• Strong experience with scripting/automation, such as PowerShell
• Must have a bachelor’s degree
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Is able to abide by the firm’s hybrid work arrangement policy in New York City office (4 days in-office/1 day remote)

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.