Associate Director
Position Title : Associate Director (9I)
Function : Follow-Up (End to End RCM)
Location : Hyderabad
Shift Timings : 18:00 to 03:00 Hrs.
Responsibilities :
- Lead a team of operations (Span of ~650) for multiple LOBs (Follow-Up, Billing & Cash Posting).
- In this role you are required to identify Process Improvement opportunities
- Support the Automation initiatives from a co-ordination & post implementation standpoint
- Manage portfolio of improvement / reengineering projects for the backend services
- Responsible for P&L management.
- Driving employee engagement and associated scores.
- Work closely with Quality, training, Onshore counter parts in driving results
- Mentor and lead improvement projects.
- Generate business impact through Improvement initiatives.
- Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
- Collaborate with department heads to drive performance improvements and achieve targets.
- Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
- Identify cost-saving opportunities without compromising quality or service delivery.
- Address and resolve challenges efficiently while minimizing disruptions.
Pre- Requisite :
- 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
- 10 years of people management experience is preferred.
- Should have excellent RCM domain knowledge.
- Skills Required:
- Strategic thinking and problem-solving skills.
- High attention to detail and organizational abilities.
- Ability to thrive in a fast-paced, dynamic environment.
