Associate, Client Services
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As an Associate, Client Services - Global KYC Periodic Risk Review, you will be responsible for the quality of the Analysts' work, which is to conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects and initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory, and tax reporting requirements.
Reporting to the Director of Global Risk Review, you'll be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and timelines. The primary objective is to review the KYC information obtained from research or from the client via outreach by the Analysts, to complete the AML Risk Review cases of Capital Markets institutional clients on a timely basis, as per all applicable AML regulatory requirements.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days will be remote.
How you’ll succeed
Client Service: You will follow client service procedures and processes to ensure accurate, smooth, and seamless AML/KYC Risk Reviews for Capital Markets clients are completed accurately, efficiently, and before the schedule review due date. When needed, you will contact front office teams and/or clients to request the required documentation, follow up to explain the purpose of the Risk Review to gain their buy-in and disseminate relevant information to the respective internal teams. The objective is to maintain strong AML governance but minimizing friction in client and operational processes.
Collaboration: You will act as coach to the Analysts and as the escalation point of contact for front office and internal teams on assigned cases/clients. In addition, you will need to keep open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all AML Risk Review cases to completion on a timely basis.
Due Diligence: You will ensure accurate data is captured for all clients in the KYC systems – CORA/Fenergo and relevant application(s). Leveraging your high level of knowledge of Capital Markets business products as well as AML/KYC requirements in Canada, the US, UK, Luxembourg and Asia Pacific as documented in the Client Services (CS) Procedures, you will partner with peers in the CS onboarding and offboarding teams to provide accurate information on AML requirements and ensure timely completion of global KYC periodic Risk Reviews. You will conduct thorough assessments of risk factors, such as adverse media, that may impact the client’s AML risk and rating profile, enabling you to make timely recommendations/decisions and take appropriate action as necessary for high-risk clients.
Projects and Initiatives: You’ll participate in initiatives aimed at enhancing the efficiency and accuracy of AML/KYC review processes, including automation and digitization using Artificial Intelligence (AI) tools. You’ll support the implementation of new AML requirements, update internal procedures, and contribute to the rollout of new AML/KYC platforms such as Fenergo and WorldCheck by participating in user acceptance testing and providing valuable feedback. Additionally, you’ll lead or support training sessions to ensure consistent application of AML/KYC standards and procedures across the team.
Quality Control and Assurance: You will collaborate with Capital Markets Centralized Governance and Control (CGC) team to develop and refine QA frameworks for samples pertaining to periodic reviews, checklists, and reporting tools used in ongoing monitoring through QA testing by the CGC. The objective is to minimize QA findings, identify opportunities for improvement and take corrective actions promptly to address any QA findings identified.
Who you are
You have a degree or diploma in Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is preferred.
You can demonstrate knowledge and 3–5 years of experience in AML/KYC AML Risk Reviews for Capital Markets clients as well as in Capital Markets infrastructure, applications, and businesses/products.
You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and end-to-end AML Risk Review processes. When required, you address conflicts and escalate client issues in a timely manner in order to find the best solution for the client.
You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem solving skills, research skills, have a high attention to detail, and you know how to deliver results in an environment that has numerous stakeholders.
Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint, and Excel. Experience working with Fenergo and WorldCheck is an asset.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 9thEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Internal Auditing, Strategic Initiative, Teamwork
