Associate - Account Management
- Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Additional Information:
- Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
- Shift: Rotational shifts-includes both day and night
- 5 days of work,2 day-rotational off
High School Diploma or Graduation and above
Disclaimer
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