Associate

At Porter , were on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .

We solve real-world problems from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration , were building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If youre looking to work where scale meets purpose , complexity fuels learning , and culture isnt an afterthought , Porter is the place.

We are looking for a detail-oriented and process-driven Onboarding Specialist (Associate) to join our People Operations team . Youll play a key role in ensuring a smooth and seamless experience for all new joiners from documentation to Day 1 readiness.

• Ensure all new hire documentation is collected, verified, and uploaded accurately and within defined timelines
  
  

• Frontline query handling for new joiners resolve doubts related to joining, documentation, and onboarding logistics
  
  

• Monitor and ensure compliance to SLA and TAT standards for all onboarding-related processes including Background Verification
  
  

• Coordinate with IT/Admin teams to ensure Day 1 readiness

• Maintain accurate data records and trackers for all onboarding cases

• To manage the Background Verification process which includes coordinating with the BGV vendor, employees and People Business Partners.
  
  

• Continuously look for ways to streamline the onboarding process and improve new hire experience

• Ensure onboarding files are audit-compliant (ID proof, offer letters, tax forms, etc.)
  
  

• Work with internal auditors if any documentation discrepancies arise

• 02 years of experience in HR Operations, onboarding, or related roles
  
  

• Strong attention to detail and process orientation
  
  

• Good with basic HR data tracking (Excel/Google Sheets, etc.)
  
  

• Strong communication skills and empathy while engaging with new hires
  
  

• Ability to manage timelines and collaborate across teams

• New joiners consistently report a smooth and confident onboarding experience
  
  

• No process misses on documentation, data entry, or TATs
  
  

• You become a dependable go-to person for anything onboarding related within the team