Assistant Night Manager

Sydney, NSW, au March 19, 2026 Full Time

Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Provide supervision and support to the Front Office team and other departments when required.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Be proficient in the use of all front and back office equipment.
Report any computer system errors to the IT Manager or other such manager for immediate rectification.
Implement training programs for all employees, conduct induction and skills training.
Be aware of room availability and sensitively manage overbooking situations where relocations are required.
Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
Carry out reception duties as required.
Assist, as required, calls for reservations.
Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.
Carry out additional duties as requested by the Front Office Manager or his/her designate.

Previous experience in Front Office or Night Audit operations within a hotel environment
Proven ability to lead and support teams across multiple departments
Strong knowledge of hotel procedures, including cash handling, security, and guest confidentiality
Proficiency in property management systems (e.g., Opera or similar) and front/back office equipment
Excellent communication, interpersonal, and customer service skills
Confident in handling guest complaints and resolving issues with professionalism and empathy
Demonstrated ability to train, coach, and develop team members
Sound organisational and time management skills with the ability to work autonomously overnight
Strong problem-solving, decision-making, and conflict-resolution capabilities
Commitment to maintaining a safe and secure environment for guests and team members
Formal qualification in Hospitality, Tourism, or a related field (desirable)
Availability to work overnight shifts, weekends, and public holidays as required

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.