Assistant Manager
In this role, you will:
- Oversee the smooth and efficient daily operation of the Front Desk
- Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
- Supervise, support, and motivate team members to meet brand service standards and procedures
- Communicate effectively with the General Manager on all aspects of guest services and operations
- Manage shift handovers to ensure continuity and clarity across the team
- Manage Accounts Receivable, ensuring timely follow-up and accuracy
- Assist with rostering, balancing operational needs with labour efficiency
- Complete regular stocktakes and monitor inventory levels
- Provide support with end of month processes, reporting and administration
Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our fast-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it.
This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly.
- Previous experience in an Assistant Manager or similar leadership role
- A genuine passion for customer service and creating memorable guest experiences
- Ability to multitask in a fast-paced environment
- Strong problem-solving skills with a proactive mindset
- Confident leadership style with a hands-on approach
- Strong communication and organisational skills
- Experience with Opera Cloud (desirable but not essential)
- Overnight availability is required for this role
- On-site living options are available
- Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide
- Ongoing learning and development through the “Learn Your Way” Academy
