Assistant Manager - Soft Services
Responsibilities
Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.
Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
Assume full responsibility for management of soft services against contracted scope of works.
Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
Coordination of site events (Festivals and Special events needs)
Day to day supervision of the Janitorial teams
Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
Ensure that all costs and expenditure are within the budgeted levels
Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness
Client and customer retention and satisfaction
Plan and implement training programs for department staff and clients.
Analyze, develop, and design solutions to reporting requests.
Design and implement reports to measure service performance metrics.
Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
Monitor budget; review and approve purchase orders.
Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards
Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.
Schedules space usage controls key issuance and building security; prepares calendars and maintains records.
Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
Maintains and orders equipment and supplies for facility operations.
