Assistant Manager - Key Accounts
- The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.
- The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
- Managing existing customers
- Customer retention
- Annual contract renewal with price increase
- Collection / DSO management
- Up-selling
- Business development from new customers
- Market survey, competitor analysis to understand gaps of our services.
- Support the service team by providing customer feedback.
- Attend other work-related duties as may be assigned from time to time.
Key Result Areas:
- Customer (Revenue) retention of 95%+
- On-time customer contract renewal of 100%
- Price increase from existing customers as per target set
- Manage collection and DSO as per targets set
Competencies (Skills essential to the role):
- Overall Sales / Inside Sales / Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage.
- Excellent Customer Relationship management skills
- Good communication both verbal and written
