Assistant Director of Financial Aid (Reg FT)

1. Coordinates coverage for the front counter and (virtual and face-to-face). 2. Serves as central point of contact for individuals coming into the FA Office. Responsible for troubleshooting issues and concerns then providing avenues for resolution. 3. Completes the verification process for student paperwork received. 4. Ensures financial aid requirements for the Pittsburgh Promise Program, inclusive of reconciliation. 5. Provides guidance to interested parties about the process of applying for financial aid. 6. Assists students and parents with completing the necessary forms for securing funding for the semester. 7. Provides guidance on Financial Aid satisfactory academic progress and the financial ramifications of not making progress towards a degree. 8. Provides student loan information to all students and specialized assistance to students in danger of losing their financial aid eligibility due to not meeting SAP; and those whose aid has been suspended and are interested in how to have it reinstated. 9. Assists students with understanding financial aid information for transfer to other colleges and universities. 10. Assists the Director with the delivery and development of activities and workshops designed to support the College’s recruitment and retention goals. 11. Provides general Financial Aid direction to community organizations outside of CCAC who are interested in learning more about the subject of financial aid. 12. Assists with the training of Financial Aid work study students and new financial aid staff. 13. Helps revise financial aid marketing materials and on line documents and information for the new financial aid year. 14. Participates in Professional Development activities as assigned by the Director and/or ED. 15. Serves in the capacity of Director of FA in the absence of the Director. 16. Travels to other sites to assist at other campuses or centers as necessary. 17. Performs other duties as required or assigned.