Ask Apex Manager

Manages the Town of Apex Ask Apex Center and its employees in providing the citizens of Apex a single point of contact for all Town services and events. Work involves extensive public contact and includes responding to escalated and/or priority issues, performing complex research, and providing thorough and accurate information regarding Town services, procedures, and resources. Promotes the Ask Apex Center as a resource for all citizens and staff and ensures work quality and adherence to established policies and procedures. Coordinates and implements customer service activities. This position reports to the Community Development Neighborhood Connections Director. This position includes supervisory duties.