Barista, Senior

Leads daily store operations to ensure efficient workflow and adequate staffing and delegation of duties. Lead and facilitate the training of new baristas to ensure compliance with franchise standards. Serves as a subject matter expert in beverage preparation, customer service, point of sale and operational procedures. Monitors the progress of barista training. Escalates employee performance or concerns to supervisors as appropriate. Maintains product inventory levels, conducts weekly counts, and coordinates storeroom orders to maintain appropriate stock. Receives, verifies, and stores incoming deliveries; rotates stock and ensures proper labeling and freshness. Monitors food and beverage quality throughout the day, maintaining compliance with safety, temperature, and sanitation standards. Identifies inventory discrepancies, waste, or shortages and recommends solutions to improve accuracy and reduce loss. Opens and closes registers, retrieves and verifies banks, and ensures accurate daily deposits and reports. Rings up orders accurately, accepts payments, and maintains accountability for financial transactions. Greets and serves customers in a friendly, efficient, and professional manner, modeling Starbucks’ customer service standards. Assists team members in resolving customer concerns or special requests promptly and courteously. Promotes the franchise experience by maintaining cleanliness, comfort, and organization across service areas. Provides input on operational improvements and assists management in implementing new policies or initiatives. Knowledge, Skills, and Abilities (KSAs): Knowledge of Food Pro and forecasting, service needs, and modify delivery information. Knowledge of and actively supports labor cost and food cost budgets. Knowledge of basic computer skills. Knowledge of commercial and/or institutional food service equipment. Ability to communicate effectively. Ability to multi-task is essential. Physical Requirement: Must be able to occasionally transport/move up to 50 lbs.