Area Commercial Manager (SOZO)

We are looking for a highly driven and strategic leader to join our team as an Area Commercial Manager. This role will supervise all Clinic Sales Managers to drive sales growth and execute clinic-level initiatives, while ensuring premium client experience.

Key Responsibilities

1. Client Relationship Management

• Guide Clinic Sales Managers in handling VIP and priority clients.

• Build long-term client relationships through consistent follow-ups and personalized communication.

• Ensure treatments/products are well matched to client needs and preferences.

2. Sales & Revenue Generation

• Oversee sales target achievement across clinics, with strong focus on premium packages and services.

• Drive upselling and cross-selling strategies to maximize revenue.

• Ensure smooth end-to-end client journey from inquiry to conversion.

• Lead and monitor execution of sales initiatives at clinic level (hyperlocal campaigns, referrals, deposits, etc.).

3. Customer Experience & Retention

• Guarantee luxury-standard service delivery in all clinics.

• Support Clinic Sales Managers in handling escalated complaints with professionalism and empathy.

• Ensure each clinic maintains a premium and welcoming atmosphere.

4. Administrative Duties

• Monitor and maintain SPC working files.

• Track and report sales performance and client feedback.

• Ensure follow-ups and scheduling are timely and accurate.

Education & Experience

• Bachelor’s degree preferred (Business, Marketing, or related field).

• Minimum 4–5 years’ experience in sales or client service, with strong preference for candidates from beauty clinic, wellness, or aesthetic industry.

• Experienced in managing premium clients and supervising sales teams.

Skills & Competencies

• Proven sales, negotiation, and leadership skills.

• Professional grooming with confident, pleasant demeanor.

• Familiarity with skincare, beauty, or aesthetic treatments is a strong advantage.

• Comfortable using CRM tools and sales reporting systems.

Other Requirements

• Flexible with working hours (including weekends and evenings when needed).

• Goal-oriented, self-motivated, and performance-driven.