Application Engineer
- Coordinate, manage, and execute proactive and reactive maintenance activities requiring higher support levels.
- Conduct impact analysis and provide support for change introduction.
- Investigate, debug, reproduce issues, provide fixes and workarounds, and verify changes for continued operability.
- Contribute to meeting SLAs and KPIs for customers.
- Handle calls/bridges for ongoing issues and update stakeholders on progress, analysis, and resolution.
- Participate in shift rosters to cover operational needs.
Job Requirements
- A degree in Software Engineering or a similar field is required.
- Solid Linux/Unix handling knowledge and scripting skills (e.g., Shell, Python, Ansible) are essential.
- Experience with container technologies such as Docker/Kubernetes is necessary.
- Knowledge of Grafana and Elastic search is beneficial.
- Ability to perform standard configurational changes and regular application upgrades using SOP/MOP.
- Oracle database experience is advantageous.
- Demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector is preferred.
- ITIL processes knowledge is a plus.
- Background in service operations (problem, event, incident management) and service transition (change and knowledge management) is desirable.
- Fluent spoken and written English communication skills are expected.
- Exceptional written and verbal communication skills are essential.
- Excellent active listening skills are required.
- Flexible and adaptable, able to work in ambiguous situations.
- Strong problem-solving and root cause identification skills are needed.
- Must be a team player and able to collaborate collaboratively with others.
