Analyst-Technical Writing

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:

This Technical Writer has responsibilities that include the following: Develop and maintain technical content regarding company products and processes including Installation, Operators, Maintenance, Diagnostic and Parts manuals in addition to development and maintaining of Program Policy and Procedure manuals. This role is critical to further strengthening the Thermo King Dealer network by providing clear, accurate and consistent technical information and instructions to multiple audiences to include: service personnel within the dealerships, external customers, OEM’s and internal teams such as Engineering, Marketing, Service and Technical Training. This position is a on-site role (4 days a week on-site) located in Bloomington, MN.

What you will do:

• Work cross functionally with and establish good working relationships with Technical Operations teams, Engineering, Publications, Education Center and other departments.

• Research, collect and analyze data specific to product(s)/project(s) for use in creating technical literature for installation, operation, maintenance and troubleshooting processes as well as development of policy and procedure information.

• Organize and check information for accuracy using technology and resources available (Wind Chill, computer aided drafting (CAD) drawings, PDF drawing files, wiring and schematic drawings and bill of materials (BOM).

• Ability to author/manage content with an XML editor (PTC Arbortext preferred)

• Create and/or edit illustrations for use in explaining service or process procedures using software technology (Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Corel Draw, Pro-E, etc..)

What you will bring:

• At least 5 years’ experience with technical authoring/writing, technical illustration and desktop publishing.

• At least 1 year experience working with XML authoring software

• Ability to communicate with and understand highly technical subject matter experts to aid in document development for dealers, customers and internal teams.

• Must be flexible and adaptable to changing demands and priorities.

• Must be self-sufficient and a self-starter who requires minimal direction with the ability to learn and comprehend new and complex systems and software packages.

Additional Skills Preferred

• Knowledge/familiarity of Thermo King Products and Dealer network operations.

• Knowledge of PTC’s Arbortext Editor and publishing as well as an understanding of the DITA standard for creation and managing of information.

• Ability to communicate effectively within all levels of an organization from Individual Contributors to Executive Leadership.

• Experience with Illustration programs (Adobe Illustrator, Photoshop and InDesign and CorelDraw)

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.