Analyst I - Customer Service

Roles & Responsibilities:

• Work closely with Client Service Representatives on accounts; complete tasks assigned promptly
• Stay up to date with Salesforce Que- acknowledge, work, and close cases promptly
• Assist in fixing order errors (Order creation errors or errors techs are receiving in the field)
• Submitting supply requests for fulfillment
• Submitting Corporate Escalations and following up on the tracker
•  Assist with store closing communication and tracking of timely service
• Adding new generators in Salesforce/SPAK
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

Qualifications - Education and Technical Requirements

• 0-2 years of experience in a customer service role.
• Graduate in any discipline.
• Good communication skills, both written and verbal.
• Proficient with Microsoft Outlook and other Office tools.
• Strong attention to detail.
• Work experience as a Quality Analyst or similar role
• Strong computer skills and knowledge of
• Strong analytical and problem-solving skills

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.