Analista de Servicios de Tecnología en Campo
Tipo de Lugar de Trabajo: En sitio
En Newmont, las personas creamos valor en los metales que extraemos y somos embajadores en las comunidades donde vivimos y trabajamos. Como equipo, fomentamos un entorno que respalda nuestra visión de las personas, donde todos pertenecemos, prosperamos y somos valorados. Hemos construido un lugar de trabajo diverso e inclusivo donde nuestra gente puede aportar sus diferencias y apoyar para la obtención de resultados en conjunto.
Newmont Peñasquito es una operación, donde el empleado vive en campamento y luego es retornado a su localidad para el descanso, ubicada a unos 780 km al noroeste de la Ciudad de México. Peñasquito es una mina a cielo abierto que produce oro, plata, plomo y zinc. La mina a cielo abierto de Peñasquito es la quinta mina de plata más grande del mundo y la segunda más grande de México.
Únase a nosotros y descubra su potencial en una empresa global que está a la vanguardia de la configuración del futuro de la industria minera.
Purpose
Efficiently handle the process of assessing and solving application issues, ensuring minimal disruption to business operations. Schedule application fixes and enhancements based on business impact and technical complexity. Collaborate with development teams for timely improvements, administer user acceptance testing, and monitor integrated systems to maintain impactful performance levels.
In this role you will
Administer and support in-cabin mining technology solutions including fleet management systems fatigue monitoring and collision detection.
Administer and support surface and underground communication systems WiFi Private LTE leaky feeder two-way digital radio.
Monitor and assess the performance of IT, OT systems to ensure minimal downtime and sustained productivity.
Assist in the implementation of technology projects ensuring alignment with site priorities and operational needs.
Implement preventative maintenance programs for in-cabin technology hardware and communication systems to minimize unplanned downtime.
Deliver technical support and troubleshooting assistance to operators and users of in-cabin technology and communication systems. Administer accurate record-keeping of technology assets and maintenance activities.
Solve technology issues promptly and collect feedback to enhance support services and deliver high levels of customer satisfaction.
Monitor, track, escalate, and solve technology-related issues ensuring effective communication and documentation.
Assist in supervising and supporting vendors and contractors providing specialized support and services ensuring they meet performance standards and contractual obligations.
Engage in training programs to stay updated on new technology and enhance technical skills.
Knowledge
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Understanding of vendor and contractor management principles.
Knowledge of project execution processes.
Understanding of customer satisfaction principles and techniques.
Familiarity with compliance and regulatory requirements in the mining industry.
Technical Skills
Proficiency in maintaining and supporting in-cabin mining technology solutions, including fleet management systems, fatigue monitoring, and collision detection.
Strong skills in monitoring and optimizing IT/OT systems performance.
Expertise in configuring and maintaining communication systems (WiFi, Private LTE, leaky feeder, two-way digital radio).
Advanced troubleshooting and issue resolution skills.
Ability to execute preventative maintenance programs.
Experience in providing technical support and troubleshooting assistance to operators and users.
Capability to assist in managing and supporting vendors and contractors.
Skills in participating in technology projects.
Proficiency in using MS Office applications (Excel, PowerPoint, Word).
Strong technical documentation and record-keeping abilities.
Entendemos que ningún candidato cumplirá con todos los requisitos deseados. Si su experiencia es un poco diferente de lo que hemos especificado y cree que puede aportar valor al puesto, nos encantaría saber más sobre usted!
