Air Logistics Customer Care Supervisor
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Every shipment tells a story; of trust, timing, and teamwork. As an Air Logistics Customer Care Supervisor at Kuehne+Nagel, you’ll be the conductor of that story, guiding your team to deliver excellence in every interaction. From perishable goods to complex cargo, you’ll ensure that customers experience reliability, care, and confidence in our services.
This role isn’t just about supervising operations; it’s about leading people and shaping experiences. You’ll empower your team to solve challenges, build lasting customer relationships, and drive improvements that make our air logistics solutions stand out in the market.
How you create impact
- Champion customer success: Drive engagement, satisfaction, and retention by working closely with Field Sales and the Operational Care Centre.
- Guide the team: Supervise and develop your local Customer Care team, ensuring they deliver consistent excellence across all verticals, including perishables.
- Shape the journey: Oversee quotations, onboarding, and reporting, making sure every customer touchpoint feels seamless and professional.
- Solve challenges: Coordinate shipments, align deliverables with partners, and resolve complaints with sustainable solutions.
- Drive improvement: Lead continuous process enhancements to boost service levels, efficiency, and profitability.
- Keep compliance strong: Ensure all activities meet air transport regulations, finance policies, and company standards.
- Deliver results: Achieve financial targets while balancing customer satisfaction with cost awareness.
What we would like you to bring
- Hard skills: Freight forwarding knowledge, commercial drive, team leadership, and familiarity with KN’s operating model.
- Soft skills: Strong collaboration, clear communication, adaptability, and a customer‑solutions mindset.
- Personal qualities: A drive to maximize both customer satisfaction and profitability, with resilience in managing change.
What's in it for you
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
- Corporate rates for Private Health Care Insurance
- Free Flu Vaccination Program
- Inclusive Gender-Neutral Parental Leave Policy to support all parents
- Attractive long-service awards
- Novated leasing
- Charity and volunteering events
- Flexible work arrangements
- And more!
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team!
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
