AI Customer Experience Manager

PlayOn is looking for an AI Customer Experience Manager to join our School Operations Team. As the AI Customer Experience Manager, you will be responsible for the construction and ongoing management of our conversational AI bots, ensuring they deliver accurate and efficient assistance to customers seeking support. Your role will be crucial in ensuring the seamless operation and optimization of our AI-driven customer support initiatives. The Outcomes You'll Deliver: 1. Manage and Optimize Conversational AI Bots Build, manage, and refine AI-driven support chatbots across multiple channels (chat, voice, email, SMS) to deliver accurate, efficient customer support 2. Enhance Customer Satisfaction and Experience Continuously monitor and analyze conversation flows and user feedback to identify pain points, implement improvements, and ensure a smooth customer journey 3. Stay Current and Drive Innovation Keep up with industry trends in conversational AI and customer experience, applying best practices to drive deeper adoption of AI within Playon 4. Measure and Report on Performance Track key performance indicators (KPIs) for customer experience, using data to inform decisions, identify opportunities, and demonstrate the value of AI-driven support