Pre Sales Application Engineer for Productivity Solutions Division- SAP IDO
Job Description
The Field Application Engineer (FAE) – LIMS, ELN & Informatics is a customer-facing technical expert responsible for supporting pre-sales and post-sales activities related to laboratory informatics solutions, including Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), Scientific Data Management Systems (SDMS), and integrated informatics platforms.
This role serves as a critical bridge between customers, sales, product management, and R&D teams, ensuring successful solution positioning, implementation, adoption, and long-term customer satisfaction across pharmaceutical, biopharmaceutical, chemical, academic, clinical, and applied markets
Key Responsibilities:
Pre-Sales & Solution Consulting
Partner with sales teams to drive informatics solution opportunities by delivering high-impact technical presentations, live demonstrations, and proof-of-concept (PoC) configurations.
Understand customer workflows, regulatory requirements, and IT environments to design fit-for-purpose LIMS, ELN, and informatics architectures.
Translate business and laboratory challenges into value-based technical solutions aligned to customer goals (e.g., data integrity, compliance, productivity, digital transformation).
Support RFP/RFI responses, technical proposal development, solution scoping, and effort estimation.
Act as the technical authority during customer meetings, workshops, and scientific discussions.
Implementation & Post-Sales Support
Provide technical leadership during customer onboarding, configuration, validation support, and go-live phases.
Assist customers with system configuration, workflow optimization, data migration strategies, and integration with instruments, CDS, ERP, and other enterprise systems.
Deliver user training, administrator training, and best-practice guidance for LIMS, ELN, and informatics platforms.
Support troubleshooting of complex technical issues and act as an escalation point for critical customer challenges.
Ensure solutions are implemented in compliance with regulatory and quality requirements.
Regulatory & Compliance Expertise
Advise customers on informatics best practices aligned with regulatory frameworks including: GxP (GLP, GMP, GCP), FDA 21 CFR Part 11, EU Annex 11, Data Integrity (ALCOA+) principles
Support validation strategies including IQ/OQ/PQ documentation, risk-based validation, and audit readiness.
Participate in customer audits and inspections as a technical informatics subject matter expert when required.
Product & Market Feedback
Act as the “voice of the customer” by providing structured feedback to product management and R&D teams on product performance, feature gaps, and market trends.
Stay current with emerging technologies such as cloud-based LIMS/ELN, AI/ML in informatics, digital labs, and connected laboratory ecosystems.
Support beta programs, early adopter customers, and new product launches.
Contribute to internal knowledge bases, application notes, and best-practice documentation.
Collaboration & Thought Leadership
Collaborate cross-functionally with sales, services, marketing, support, and product teams to drive overall business success.
Participate in scientific conferences, customer seminars, webinars, and trade shows as a technical presenter or demonstrator.
Mentor junior application engineers and contribute to team skill development.
Qualifications
Bachelor’s or Master’s degree in Chemistry, Life Sciences, Biotechnology, Pharmaceutical Sciences, Bioinformatics, Computer Science, or related scientific discipline.
5-8+ years of experience in laboratory informatics, applications, or laboratory operations.
Hands-on experience with one or more of the following:
LIMS (e.g., OpenLAB SLIMS, SampleManager, LabWare, STARLIMS)
ELN (e.g., OpenLAB ELN, Benchling, Dotmatics)
SDMS, CDS, or scientific data platforms
Strong understanding of laboratory workflows in pharma, biopharma, QA/QC, R&D, or regulated environments.
Knowledge of system integrations (REST APIs, web services, instrument interfaces, ERP/LIMS/CDS integration).
Familiarity with cloud, on-premise, and hybrid deployment models.
Soft Skills & Professional Competencies
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences.
Strong customer-facing presence with consultative and problem-solving mindset.
Ability to work independently and manage multiple customer engagements simultaneously.
Comfortable working in fast-paced, matrixed, and international environments.
Willingness to travel (typically 30–50%, depending on region).
Preferred Qualifications
Prior experience in Field Application Engineering, Pre-Sales, or Professional Services roles.
Experience supporting enterprise-scale deployments across multiple sites.
Exposure to digital lab transformation initiatives or enterprise informatics strategies.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
