AFR Export Specialist
DHL Global Forwarding Korea Ltd. is a subsidiary of DHL Group, providing top-notch freight forwarding services and value-added services both domestically and internationally through a global logistics network. By offering fast and accurate services as well as comprehensive logistics solutions, we have built a reputation as a trusted partner in international trade.
We are proud to have been certified as a "Great Place to Work" for 3 years from 2023 to 2025 and continue to strive toward realizing our group's values of "Respect and Results."
We are proud to have been certified as a "Great Place to Work" for 3 years from 2023 to 2025 and continue to strive toward realizing our group's values of "Respect and Results."
We are currently looking for individuals eager to grow as logistics professionals, and we encourage all interested candidates to apply.
: AFR Export Specialist (정규직, 경력직, 대리/과장급)
* Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
* Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
* Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
* Ensure the management of shipments in line with the customer service commitment
* Track, record, analyze and improve exceptions/operational irregularities
* Responsible for high shipment data quality
* Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
* Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
* Identify critical shipments and new business that needs extra support/hypercare
* Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
* Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
* Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
* Investigate/supports invoice disputes
* Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
* Resolve performance issues of suppliers, and propose solutions to improve performance
* May provide functional guidance, advice or training to less experienced positions
*
Use Industry sector or logistics specialist expertise in their day-to-day work
Bachelor’s Degree or equivalent experience/qualification
최소 3년 이상 항공수출업무 경력자
대리/과장급
<Qualification>
Good English speaking & Writing Skills
Customer-centric mindset
: AFR Export Specialist (정규직, 경력직, 대리/과장급)
* Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
* Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
* Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
* Ensure the management of shipments in line with the customer service commitment
* Track, record, analyze and improve exceptions/operational irregularities
* Responsible for high shipment data quality
* Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
* Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
* Identify critical shipments and new business that needs extra support/hypercare
* Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
* Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
* Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
* Investigate/supports invoice disputes
* Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
* Resolve performance issues of suppliers, and propose solutions to improve performance
* May provide functional guidance, advice or training to less experienced positions
*
Use Industry sector or logistics specialist expertise in their day-to-day work
Bachelor’s Degree or equivalent experience/qualification
최소 3년 이상 항공수출업무 경력자
대리/과장급
<Qualification>
Good English speaking & Writing Skills
Customer-centric mindset
