Advanced Associate, Test Center Support

• As an Advanced Associate, Test Center Support*, Channel Quality,*you will play a critical role in ensuring a secure, compliant, and high\quality testing experience across Pearson VUEtest center network
• You will work closely with internal teams and test center partners to monitor performance, drive continuous improvement, and support operational excellence
• The Advanced Associate works closely with internal stakeholders including Channel Care, Program Coordinators, Channel Sales, and Test Center personnel, managing assigned channel quality activities to ensure consistently high standards of internal and external customer service
• This position requires the individual to be based within commuting distance of the Pearson Professional Assessments Noida office
• The role is fully office\based and involves variable shift start times to support Pearson VUEoperations across SAARC and EMEA time zones
• Quality, Compliance & Risk Management*Monitor test centers to ensure adherence to Pearson VUE quality, security, and compliance standards
• Review/Conduct audit(s) and create, manage, and track cases/documentation within defined SLAs based on the audit outcomes
• Identify root causes of non\compliance and work with test centers to implement and track corrective actions to closure
• Process new test center applications by performing due-diligence checks and ongoing changes with strong due diligence
• Act as an escalation point for quality and security issues, partnering with Global Security and other stakeholders as required
• Work closely with internal teams to ensure a seamless test center experience
• Performance Improvement & Operational Excellence*Analyze quality trends and performance data to proactively identify underperforming sites and emerging risks
• Deliver refresher training and targeted guidance to test centers requiring improvement, documenting progress and outcomes
• Maintain accurate records, trackers, and reports to support audits, reviews, and leadership visibility
• Consistently manage workload to meet case ageing, accuracy, and compliance targets for the assigned region
• AI\Driven Productivity & Continuous Improvement*Use modern digital and AI tools (eg, Microsoft Copilot, Power Automate, Power BI, agentic AI, etc) to improve efficiency in recurring tasks such as reporting, documentation, and communication
• Apply data\driven insights to support better decision\making and prioritization of quality actions
• Actively contribute ideas, best practices, and process improvements that enhance quality controls and operational efficiency
• General Responsibilities*Contribute to team communications, knowledge sharing, and continuous improvement initiatives
• Ensure all work aligns with Pearson policies related to Health & Safety, Security, Quality, and Business Continuity
• Demonstrate accountability, attention to detail, and a strong commitment to delivering high standards of service

Essential Experience and Qualifications

• *Vocational experience in a similar environment
• Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data
• Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment
• Prioritization skills and experience of dealing with multiple projects in a structured way
• Ability to establish rapport and deal with people at varying levels, both internally and externally
• Excellent communication skills in English, both written and verbal
• Ability to work in a team structure
• Sound working knowledge of the Microsoft 365 Suite

Required Competencies

• *Collaborative working Commercial awareness Nuances of delivery channel quality Effective Communication