Admissions Guest Relations Coordinator

Position Description The Guest Relations Coordinator is a key ambassador of Biola University, serving as the initial point of contact for prospective students, families, and campus visitors. Stationed at the front desk of the Office of Admissions or Welcome Center, this individual plays a vital role in delivering an exceptional and memorable first impression that reflects Biola’s mission, values, and culture of Christ-centered hospitality. Alignment with Theological Positions Affirm Alignment with Theological Positions: The person who fills this position must be someone who personally agrees with Biola’s Articles of Faith and Statement of Biblical Principles and who is supportive of the positions taken by Biola as contained in its Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola. Department Traditional Undergraduate Admissions Supervisor Assistant Director of Campus Visits Educational Requirements This position requires a Bachelor's degree (B.A/B.S.) from a four-year college and preferably one or more years of administrative experience. Work Requirements ● Non-exempt (02), full-time – 40 hours/week, 12 months per year ● This position requires personal attendance at Biola’s campus in La Mirada, California. Essential Duties Greet all visitors with a friendly and professional demeanor, providing a positive first impression of Biola University. Manage the Welcome Center's front desk operations, including answering phone calls, responding to emails, and directing inquiries appropriately. Assist with the coordination and execution of campus visit events, ensuring smooth check-in processes and providing necessary materials to guests. Maintain the cleanliness and organization of the Welcome Center lobby and front desk area. Collaborate with the Admissions team to provide accurate information about campus tours, events, and general university inquiries. Handle confidential information with discretion and in accordance with university policies. Required Skills/Qualifications Required: Strong interpersonal and communication skills, both verbal and written. Demonstrated ability to provide exceptional customer service. Professional appearance and demeanor. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and familiarity with office equipment. Preferred: Previous experience in customer service or hospitality roles. Knowledge of Biola University's campus, programs, and community.