Administrative Operations Analyst

Gogo is looking for a proactive and organized Administrative Operations Analyst with a strong desire to learn, acting as a multifunctional link within our structure.

This position is ideal for someone seeking a systemic business view, transitioning between administrative, operational, and logistical support demands, contributing directly to the workflow of all areas of the company.

COME ON BOARD THE GOGO BRAZIL COMMERCIAL OPERATIONS TEAM!

How will you make a difference?

·Handle inbound phone calls, screen, and direct them to the appropriate departments, providing initial basic support to customers and suppliers

· Perform daily office walkthroughs to ensure organization and execute the end-of-day closing checklist (lights, equipment, doors)

· Quote office supplies and purchase pantry/cleaning materials, marketing services (booths, spaces at fairs, and events), and promotional materials and gifts (swag)

· Request quotes for building maintenance (AC, electrical, etc.) and oversee the execution of services by on-site third-party providers

· Organize and prepare meeting rooms for client and partner visits

· Manage physical inventory, control of promotional gifts, and marketing/event equipment

· Prepare items for events, projects, or Proof of Concepts (PoC)

· Ensure material outflows are updated in the internal system and properly documented

· Perform on-site visits to events to check booth assembly/setup

· Request the issuance of sales invoices from the responsible department as well as shipping, return, and tax-back invoices

· Perform basic data verification on issued invoices (Nota Fiscal)

· Send measurement reports (service logs) to clients

· Provide support to the overall billing process and assist in the active collection process for overdue accounts

· Assist in quoting domestic logistics (freight and carriers) ad international logistics (import and export)

· Prepare and pack materials for shipping via mail or carriers and monitor tracking of sent and received goods

· Register and update customer data in the ERP

· Support the sales team in opening opportunities within the system

· Clarify client doubts regarding billing and invoicing

· Control the schedule for occupational medical exams (ASO)

· Schedule mandatory work safety training/courses

· Perform occasional external tasks (post office, notary, or urgent purchases)

Qualifications

· Currently in the final year of a Business Administration degree or already graduated in the field

· At least 2 year of experience in administrative roles

· Must be located in or near São Paulo, Brazil with fluency in Portuguese

· Must already be eligible to legally work in Brazil

· Ability to be on feet for some parts of the day and lift objects up to 12kg (25 lbs) is needed

Required Skills, Talents, & Experience

· Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, and PowerPoint), with the ability to adapt to a variety of other software tools

· The candidate must demonstrate key competencies such as initiative, organization, professionalism, reliability, cooperation, discretion, accuracy, and enthusiasm

· Demonstrated continuous improvement mindset with the initiative to implement solutions

· Proactive and proven excellence in operational support, acting with a high level of responsibility and integrity to ensure that administrative demands are met with quality and efficiency

Preferred Skills, Talents, & Experience

· Basic English will be considered a plus but is not necessary

Additional Information

Base Pay:

Based on experience and responsibilities.

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.