Administrative Officer
Close Date: Tuesday, April 21, 2026 12:00 AM
Department: Charlotte Water Department
Salary: $24.00 - $0.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Salary:
The salary for this position is $66,525.30 - $73,916.99, commensuration with experience.
Summary:
The Administrative Officer works in Charlotte Water’s System Protection Division. This position administers the billing operations of the Industrial Pretreatment Program, the Commercial Source Program and the Septage Program. These three programs regulate approximately 60 large industrial customers, 5,000 food service establishments and 30 Septage Pumper/Haulers of the City of Charlotte. This position directly impacts the overall revenue of Charlotte Water. The Administrative Officer position will also be responsible for procurement and P-Card reconciliation.
Daily interaction is required with laboratory, treatment plant, industry personnel, regulatory, legal and research personnel as well as the public. Numerous special projects related to water and sewer rates, pretreatment, collection systems, new regulations, and other pertinent topics are assigned to and completed by the Administrative Officer.
Major Duties and Responsibilities:
Calculates surcharge billing for industrial, commercial and septage facilities.
Receives, monitors, and manages industrial data in accordance with Local, State and Federal regulations.
Educates and assists businesses and industries regarding surcharge rates and billing calculations.
Monitor civil penalties issued to industrial, commercial and septage customers as enforcement actions.
Review and approve data related to industrial and commercial flows.
Use data bases and flow calculations to generate reports as part of the Capacity Assurance Program
Conducts field investigations to ensure customers are classified correctly with respect to billing.
Review data and documentation, for correctness, accuracy, and compliance with regulations
Reviews data for discrepancies and communicates with regulatory staff regarding issues.
Assists in the development of training programs and assist with optimization initiatives such as ISO.
Provides support for programs such as the Industrial Waste Survey, Dental Amalgam and Mercury Minimization Program
Plans and coordinates the Annual Environmental Excellence Awards
Assists in the monitoring and planning of the System Protection Budget
Assists with P-Card approvals and reconciliations.
Knowledge, Skills & Abilities:
Experience with Banner and other billing software
Excellent oral and written communication skills, along with familiarity of PC software such as databases, Excel, Word
Ability to interpret laboratory analysis results; ability to perform complex mathematical calculations, keep neat accurate records, and write concise, clear business letters and technical reports.
Experience with Word, Excel, Outlook and databases
Experience with billing or collections
Critical thinking and analytical skills
Project management and leadership skills
Strong organizational and planning skills.
Knowledge of water and/or wastewater regulations
Understanding of chemistry terminology
Experience with Banner, Cognos, Kubra, PeopleSoft, and Munis
Knowledge of Standard Operating Procedures
Knowledge of ISO14001 and wastewater permitting and inspections
Experience working in a delegated Industrial Pretreatment Program
Experience in industrial plant processes and industrial waste pretreatment
Preferred Qualifications:
Associate’s or Bachelor’s degree in information technology, science, or business
Industrial Pretreatment Certification
Knowledge of wastewater chemistry and biology as they relate to industrial processes and wastewater treatment.
Experience with water, wastewater, and industrial surcharge billing
Knowledge of Federal, State and Local regulations related to the Clean Water Act
Knowledge of ISO Environmental Management Systems and continuous improvement
Knowledge of Local, State and Federal industrial pretreatment regulations
Minimum Qualifications:
Requires a High School Diploma/GED with three (3) years of relevant experience.
Must be able to lift and carry at least 60 pounds and walk sewer lines over rough, uneven terrain. Some bending, stooping, lifting required.
Must be able to obtain and maintain city’s drivers permit.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected]
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
