Account Manager (Digital Marketing Agency)

As the Account Manager, you are responsible for owning day-to-day client relationships, direction, project execution, and ultimately, the success of jetfuel.agency’s assigned, higher-profile accounts.

This role is ideal for a leader who is tenured in omnichannel campaign execution and strategy, is an expert in client relationship management and problem-solving, and will manage a team of one or more Coordinators, helping them develop their skills to win, manage, and grow client business. The ideal candidate should be proactive in nature, a critical thinker, and a mentor.

This position is fully remote, with regular weekly and monthly internal and client calls.

• 3-5 years of experience in digital marketing and advertising
• Knowledge of marketing platforms such as Facebook, Instagram, Google and TikTok Ads
• Prior experience in account management or account coordination a plus
• Broad range of experience in multiple advertising channels, including but not limited to:
  • Demonstrated paid media knowledge
  • Demonstrated ability to successfully monitor new paid trends and products and evaluate application to agency and client
  • Budget/pacing and billing
  • Demonstrated understanding of integrated media, client scope and industry trends

Principal Responsibilities / Accountabilities

• Serve as head of communications and main point of contact for all assigned accounts; own all comms between agency and client
• Effectively communicate, prioritize and strategize between all parties (jetfuel.agency departmental teams [Ops, Design, and Marketing teams] and clients) as established leader of assigned jetfuel.agency clients
• Have a strong understanding of the brand's industry, culture, voice, and competition
• Establish project plans and timely execution for all deliverables, including campaigns, branding, and more
• Serve as source of truth for requirements, assets, and details for all projects
• Review and provide all feedback on all deliverables, serving as the client voice and keeping in mind strategy/client goals
• Cultivate strong relationships with clients and internal agency team members and partners
• Continually look for areas to grow and innovate on accounts by working with internal teams to provide strategic solutions and recommendations 
• Act as a mentor and help manage the team by leading by example and fostering the talents of those working with them
• Problem-solve and innovate for issues and challenges not yet explored, attempted or accomplished
• Share learnings, best practices and innovative wins across the organization 
• Pioneer team efficiency and effectiveness, such as new processes or revamping current ones, tech and software 
• Ensure KPIs are being met by having a strong pulse on performance and pacing; use performance insights to develop strategies that help meet KPIs by closely collaborating with the team
• Consult, educate and negotiate with clients and agency partners
• Present recommendations/ideas to client and internal team
• Educate client team on the latest trends, best practices, technological advancements

Must-Haves

• Excellent communicator who is able to craft and tell a consistent story to executives, team members and clients via written and vertical communication
• Manage the media team successfully from a project management, feedback and efficiency standpoint
• Ability to follow up on tasks to ensure deadlines are hit across many projects at once
• Highly strategic and able to balance long term strategy with short term results
• Deeply analytical with a bias for action
• Ability to dissect data and draw insights that drive the business forward
• Natural leader with ability to motivate, coach and drive teams forward

Benefits and Perks of the Job

• Competitive Pay
• Paid Time Off, so you can take some time off to recharge
• 100% Remote: avoid the stress and hassle of a commute and raise your productivity
• Raise your game: work with highly driven individuals and grow professionally and personally