Account Manager, China
Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store here and follow us on Instagram, Twitter and Facebook.
The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.
What you'll be doing
- Act as the main point of contact and manage the relationship with assigned clients
- Increase client value by promoting expansion and upsell opportunities
- Own communication, escalate client feedback, advocate for client internally
- Drive retention and prevent client churn
- Identify opportunities and manage pipeline of upsells and drive client LTV
- Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
- Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
- Provide clients with feedback and insights to improve relationships
- Manage opportunities and communications via CRM
- Report to Head of Commercial in China or AM lead position
What we're looking for
- 2+ years in Customer Success or Account Management
- Experience with and an understanding of performance marketing
- A proven track record of success managing profitable client relationships
- Outgoing with strong relationship building skills
- Excellent interpersonal and collaboration skills
- Experience working with market research and other tools for prospecting
- Excellent communicator and presenter
- Organization and time management skills
- Enthusiastic and passionate
- Proven track record meeting or exceeding sales, retention, and/or upsell quotas
- Self-sufficient high performer who enjoys contributing to the success of your team
- Experience in the mobile gaming or adtech market a huge plus
- Language proficiency: Chinese (Native); English (Professional Working Proficiency)
The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.
What you'll be doing
- Act as the main point of contact and manage the relationship with assigned clients
- Increase client value by promoting expansion and upsell opportunities
- Own communication, escalate client feedback, advocate for client internally
- Drive retention and prevent client churn
- Identify opportunities and manage pipeline of upsells and drive client LTV
- Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
- Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
- Provide clients with feedback and insights to improve relationships
- Manage opportunities and communications via CRM
- Report to Head of Commercial in China or AM lead position
What we're looking for
- 2+ years in Customer Success or Account Management
- Experience with and an understanding of performance marketing
- A proven track record of success managing profitable client relationships
- Outgoing with strong relationship building skills
- Excellent interpersonal and collaboration skills
- Experience working with market research and other tools for prospecting
- Excellent communicator and presenter
- Organization and time management skills
- Enthusiastic and passionate
- Proven track record meeting or exceeding sales, retention, and/or upsell quotas
- Self-sufficient high performer who enjoys contributing to the success of your team
- Experience in the mobile gaming or adtech market a huge plus
- Language proficiency: Chinese (Native); English (Professional Working Proficiency)
Why Mistplay?
We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
