Account Manager
Join the Most International Company in the World – DHL Express Singapore
Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.
DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.
Your Future. Delivered.
Role Opportunity: Account Manager
We are looking for an Account Manager. Reporting to the Area Sales Manager, you will be responsible for the revenue generation of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new business opportunities.
Your Tasks
- Act as customers' point of contact within DHL Express, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
- Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
- Produce necessary information for management to evaluate performance vs. key performance indicators.
- Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant DHL Express departments.
- Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
- Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of-Wallet and new customer.
- Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in Stellar.
- Weekly Pipeline movement reports to Sales Management.
- Adhere to regional/country standard profit margins and discount guidelines.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
- Continually develop knowledge of DHL Express's products & services and general commercial awareness in order to provide the best possible solutions to the customers.
- Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
- Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
- Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.
What You Bring
- Minimum of 3 years of sales experience.
- Strong communicator (in written & spoken English) with excellent numeric and presentation skills.
- Strong individual who can work independently and within a team to deliver results.
- Able to maintain effective performance under pressure.
- Preferably with Degree in Business or equivalent.
What We Offer
- Career development with a global market leader internationally.
- Comprehensive learning and development programs.
- Inclusive workplace culture.
- Competitive benefits and wellness initiatives.
Ready to Make a Difference?
If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!
DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. [email protected]. Protect yourself by verifying job offers and communications. Your safety is important to us.
